Return policy

Return Policy

If the problem was our fault; shoes are defected, sent the wrong size, or colour, you can return it to us!

 

The boots must be unworn and NOT played in. Once we confirm this, we’ll ask you if you’d like us to refund the full amount, or to swap the size/colour to your original order.

 

On the other, if you find that your boots do not fit you (due to picking the wrong size), we do not offer exchanges neither do we offer refund’s if the boots you received matched your original order.  

PLEASE NOTE that we only offer full refunds if the problem was our fault. In any other case, we only offer a return + exchange.

 

If you are looking to return your boots, or have something wrong with what you received, please either email us (support@blackedout.io) or DM us on instagram (@blackedout.io) Please include your order number and the reason for your return/refund request in your message/email.

 

Hope this helps 💯